ERP Orientation & Upskilling: Continuous Adoption Program

ERP sessions (workshops + e-learning) supported by job aids and an ERP Champions network—driving adoption, fewer errors, and reliable dashboards.

ERP Orientation & Upskilling

As YOJ Pack-Kraft modernized operations, a new ERP system was introduced for inventory, production scheduling, and cross-department coordination. Rather than a one-time go-live training, this case demonstrates how a continuous, department-specific learning cadence accelerated adoption, improved data quality, and reduced errors.

  • YOJ Pack-Kraft (2016–2022)
  • Twice-monthly cadence (1–2 hours)
  • Stores • Production • Sales • Shipping
  • Blended learning + job aids + ERP Champions
Confidentiality-safe publishing: Avoid ERP screenshots showing sensitive customer/vendor names. Use blurred examples, workflow templates, and index-based trends (baseline=100) for errors/queries reduction.

Why ERP adoption needs sustained training

ERP rollout is a digital transformation initiative, but adoption often fails due to the human learning curve. Different departments require different workflows, and ongoing feature updates create continuous change. This program treated ERP proficiency as a journey of gradual upskilling, aligned with adult learning and change management.

Cadence: twice a month, per department

Instead of one-off go-live training, we ran 1–2 hour sessions twice a month for each department. This created a predictable learning rhythm and reduced anxiety associated with system changes.

Department-specific focus (relevance by design)

Each session had a clear, narrow scope mapped to daily work. For example: Procurement focused on purchase orders and inventory reports, while Production supervisors focused on scheduling production orders and recording shopfloor data. This relevance prevented overload and improved retention.

Stores / ProcurementPO creation, GRN checks, inventory reports, stock accuracy.
ProductionProduction orders, scheduling, shopfloor data entry, dashboards.
Sales / ShippingOrder processing, dispatch documentation, shipment tracking signals.

Blended learning delivery

Early sessions were hands-on lab workshops where employees could follow along inside the ERP environment. Later sessions used brief e-learning modules or interactive webinars for new feature rollouts, enabling faster updates without disrupting operations.

Job aids: quick-reference guides and cheat sheets

We created quick-reference guides that stayed near each department’s work area. These job aids supported “at-the-moment” execution and reduced repeat mistakes during busy periods.

ERP Champions network (peer support + feedback loop)

A network of ERP Champions—tech-savvy employees from each team—received additional coaching. They provided on-the-spot peer support and fed system issues and learning gaps back to L&D and IT. This feedback loop helped identify what wasn’t sticking and where retraining was required after updates.

Outcomes (safe to publish)

Within a few months, common errors and help-desk queries declined significantly, indicating improved competence and confidence. ERP data became more reliable and timely. Production meetings shifted from guesswork to real-time dashboard data, and inventory mismatches reduced—improving inter-department coordination and operational flow.